Contact

Contact Us

Have a question about your order, one of our products or your delivery? We are happy to help.

How to reach us

Email: info@marniethorp.com — the quickest way to reach us, and we aim to reply within 24 hours.
Phone: +44 20 4577 1564
Contact form: use the form below and it reaches the same inbox.

Contact and supplier details

Email: info@marniethorp.com
Phone: +44 20 4577 1564

Customer service: 24/7
We aim to answer all enquiries within 24 hours.

Store / brand: Marnie Thorp
Company name: ML ECOM OPERATIONS B.V.
Registered address: Prins Frederik Hendriklaan 84, Naarden, Noord-Holland, 1411 GB, Netherlands

Before you write

If your question is about delivery times, returns, sizing or payment, you may find an immediate answer on our FAQ page. If you are chasing an order, please have your order number to hand — it is in your confirmation email.

Returns

Please email us first to start a return. We will confirm the correct return address for your item and send you instructions — the address depends on the item, so it is not published here, and parcels sent back without contacting us first cannot be processed.

If an item is faulty, damaged or not what you ordered, we cover the cost of returning it. If you have simply changed your mind, return postage is at your own cost. Full conditions are set out in our Returns, Cancellations and Refunds Policy.

Our policies

Privacy Policy · Shipping and Delivery Policy · Returns, Cancellations and Refunds Policy · Payment Policy · Terms and Conditions